7 sourced reports, with what to check before you buy. Each one links to the page it was reported on.
An owner of the XPS 13 7390 2-in-1 reports daily blue screens from day one, with Dell diagnostics finding no hardware fault.
What to check. If you buy a 7390 and see repeated BSODs, push Dell for a resolution early; the owner was told software issues are not covered under basic warranty.
Reported on: dell.com
A long-time customer describes a design flaw where the camera and screen meet, creating a stress concentration that cracks the screen.
What to check. Handle the lid carefully; a cracked screen from normal use may be denied under warranty, so check coverage before purchase.
Reported on: dell.com
An owner's display blanks as the lid is opened past one-third and then fails entirely while an external monitor works; the diagnosis points to a display cable/hinge fault rather than the GPU.
What to check. If the screen cuts out when the lid is moved, suspect the eDP cable routed through the hinge; repair involves replacing the cable/panel, typically out of warranty.
Reported on: dell.com
An owner of a high-end XPS 13 (€2,518) reports severe overheating that forced a fan replacement, yet the machine still runs excessively hot afterwards.
What to check. Check thermals early; if the unit runs hot even after a fan swap, expect recurring overheating and treat it as a persistent design weakness.
Reported on: dell.com
Dell told the owner the BSODs were a software issue and would only help if they bought additional support, since software is not covered under the basic warranty.
What to check. Confirm what the warranty covers for software/firmware faults before relying on Dell support; basic plans may exclude software troubleshooting.
Reported on: dell.com
On the XPS 13 7390, BIOS update 1.21 caused app-opening hangs and ~2-minute logins; the owner could not roll back the BIOS.
What to check. Before applying a BIOS update on the 7390, check community reports; a bad BIOS can be hard to roll back and may require reflashing.
Reported on: dell.com
A company running Dell XPS units reports the XPS 13's fan loosens and scrapes against the aluminium housing, a recurring hardware noise/vibration defect.
What to check. Listen for fan scraping/rattle early; a loose fan rubbing the case can precede fan failure and needs reseating or replacement.
Reported on: dell.com
Kriko reads a listing and tells you which of these apply to that exact product. It runs on your computer, needs no account and is free.
These reports come from the pages linked under each item: owner forums, repair guides and workshops. They are not a diagnosis of any one unit, and a careful check of the one you are buying still applies.
Text from the Kriko Laptops catalog, version 0.1.1, under the CC-BY-SA-4.0 license.
